FAQ

EMLL by Moroccan Hands is a premium Moroccan brand offering handcrafted natural cosmetics, traditional Moroccan home decor, and authentic fashion pieces. We work directly with local artisans to bring you genuine, high-quality Moroccan craftsmanship while preserving ancient techniques and cultural heritage.

Our products are rooted in authenticity, sustainability, and quality. Every item is handmade, often in small batches, using traditional methods and natural materials. Our cosmetics, like pure argan oil, are ethically sourced and crafted to preserve their maximum benefits.

Yes, all our cosmetic products, including our argan oil, rose water, and black soap, are made from 100% natural, ethically sourced ingredients, free from harmful chemicals, parabens, or artificial additives.

Absolutely. We are proud to offer products that are both vegan and cruelty-free. No product is tested on animals, and we ensure ethical sourcing at every stage.

Yes! Our home decor and fashion collections include handmade rugs, pottery, lanterns, jewelry, and kaftans, each designed with traditional Moroccan artistry and techniques.

Each product comes with specific care instructions. Generally, natural cosmetics should be stored in a cool, dry place, and artisanal goods should be kept away from direct sunlight and cleaned with gentle, non-abrasive products.

You can contact us anytime through our [Contact Us page], by email at [your email], or through our social media channels. We typically respond within 24 hours.

You can explore detailed descriptions, usage instructions, and care tips directly on each product page. If you have specific questions, don’t hesitate to reach out!

Yes, we prioritize sustainability. Our packaging is recyclable, reusable, and designed to minimize environmental impact without compromising on luxury and beauty.

We work directly with artisan cooperatives and small workshops across Morocco. By purchasing from EMLL by Moroccan Hands, you are helping to preserve Moroccan cultural heritage and support fair trade practices.

Yes! We love working on custom projects. Whether it’s a special gift box, a personalized kaftan, or a home decor piece tailored to your taste, just reach out, and we’ll create something unique for you.

Depending on the complexity of the order, custom products typically take 2–4 weeks to complete before shipping.

You may return unused and unopened items within 14 days of receiving your order. Please note that personalized and custom-made products are not eligible for return unless damaged or defective.

Simply contact our customer service team at [your email/contact page] within 14 days, and we’ll guide you through the process.

You may cancel your order within 24 hours of purchase by contacting us. After 24 hours, we start processing, and cancellation may no longer be possible.

We offer worldwide shipping. Whether you’re located in Morocco, Europe, the USA, or elsewhere, we can deliver directly to your doorstep. 8. How long does delivery take? Domestic (Morocco): 2–5 business days. International: 7–29 business days depending on your country and customs processing.

Once your order is dispatched, we will email you a tracking number so you can monitor your shipment's progress at any time.

Shipping rates are calculated at checkout based on your location and the weight of your order. Occasionally, we offer free shipping promotions for larger orders!