Shipping Information
Thank you for shopping with EMLL by Moroccan Hands. We are committed to delivering your handcrafted Moroccan products with care and efficiency. Below you'll find all the important details about our shipping policies, including delivery times, shipping methods, fees, and more.
1. Processing Time
All of our products are handcrafted or carefully curated from skilled Moroccan artisans. Once your order is placed:
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Processing typically takes 1–3 business days before shipment.
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Custom or made-to-order items may require up to 7–10 business days.
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Orders placed on weekends or holidays will begin processing the next business day.
You will receive a confirmation email once your order has been processed and shipped.
2. Shipping Destinations
We proudly ship worldwide, including:
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Morocco (domestic)
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Europe (France, Germany, Spain, UK, and more)
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North America (USA, Canada)
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Gulf Countries (UAE, Saudi Arabia, Kuwait, etc.)
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Australia & Asia
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Other international destinations upon request
If your country is not listed at checkout, please contact us and we’ll try to arrange delivery.
3. Shipping Methods & Estimated Delivery Times
We offer a variety of reliable shipping services, depending on your location:
Domestic (Morocco):
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Standard shipping via Amana or local courier
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Estimated delivery: 2–5 business days
International:
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Standard International Shipping via La Poste Maroc, DHL, FedEx, or Aramex
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Estimated delivery:
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Europe: 7–10 business days
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North America: 10–15 business days
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Gulf Countries: 8–12 business days
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Australia & Asia: 12–20 business days
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Delivery times are estimates and may vary due to customs processing or courier delays.
4. Shipping Fees
Shipping costs are calculated at checkout based on:
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Destination country
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Weight and dimensions of the package
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Shipping method selected
Free Shipping Offers:
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Free standard shipping on domestic Moroccan orders over [insert threshold, e.g. 500 MAD]
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Free international shipping on orders over [insert threshold, e.g. $150 USD]
We occasionally offer free shipping promotions — sign up for our newsletter to stay updated.
5. Order Tracking
Once your order is shipped, you will receive an email with a tracking number and a link to follow your package.
If you haven’t received your tracking information within 3 business days, please contact us at: support@emllbymoroccanhands.com
6. Customs, Duties, and Taxes
For international orders, your shipment may be subject to import duties, customs taxes, or local VAT depending on your country’s regulations.
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These charges are not included in the product or shipping cost and are the buyer’s responsibility.
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EMLL by Moroccan Hands is not liable for delays caused by customs clearance.
Please check with your local customs office for more information before placing an order.
7. Delivery Issues & Lost Packages
If your package appears lost, delayed, or was marked as delivered but not received:
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Contact the courier service first using your tracking number.
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If the issue is not resolved, contact us and we will do our best to assist you.
We are not responsible for:
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Inaccurate shipping addresses entered at checkout
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Delays caused by weather, customs, or courier errors
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Unclaimed or refused packages
In some cases, we may offer to resend or refund after investigating the issue.
8. Local Pickup (Morocco Only)
For customers located in Marrakech or nearby regions, we may offer local pickup or delivery. Please contact us to arrange this before placing your order.
9. Packaging
All orders are carefully packed using eco-conscious, secure, and gift-ready packaging. Glass items and fragile pieces are wrapped with protective material to ensure safe transit.
10. Questions?
If you have any questions about your order, shipping options, or delivery times, don’t hesitate to contact us: