STORE POLICY

This Privacy Policy describes how EMLL by Moroccan Hands (“we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit our website [www.emllbymoroccanhands.com], place an order, or interact with us through email, social media, or other digital platforms.

We are committed to protecting your privacy and ensuring that your personal information is handled with care and responsibility.

1. Information We Collect

We collect personal information in several ways, including when you visit our website, place an order, subscribe to our newsletter, contact us, or interact with us via social media.

Information You Provide to Us:

Personal Identification Information: Name, email address, phone number, billing and shipping address.
Payment Information: Credit/debit card information or other payment method details (processed securely via third-party payment gateways).
Account Information: If you create an account, we collect your username, password, and other registration details.
Order Information: Products purchased, order history, preferences, gift messages, and related transaction details.
Communications: Messages or feedback sent via email, forms, or social media.

Information We Automatically Collect:

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Data: Pages visited, time spent on pages, referral source, and browsing behavior.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze site performance.

2. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders.
To communicate with you regarding your order, support requests, promotions, and updates.
To personalize your experience on our site, including product recommendations and tailored content.
To improve our website, services, and customer experience.
To send newsletters, promotions, and marketing communications, if you have opted in.
To prevent fraud and ensure site security.
To comply with legal obligations and regulatory requirements.

We only use your personal data for purposes that are compatible with the original reason it was collected.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third parties to support our operations:

Third Parties We Share With:

Payment processors (e.g., Stripe, PayPal) to securely handle transactions.
Shipping and delivery partners to fulfill and deliver your orders.
Email service providers for newsletters and marketing campaigns.
IT service providers for website hosting, maintenance, and security.
Analytics tools (e.g., Google Analytics) to understand website performance and user behavior.

We ensure that all third parties respect your personal data and comply with applicable privacy regulations.

4. Cookies and Tracking

We use cookies and similar technologies to:

Recognize you when you return to our website.
Remember your preferences and shopping cart contents.
Analyze website performance and traffic.
Deliver personalized ads through retargeting platforms (if applicable).

You can manage cookie settings through your browser or opt-out of certain tracking tools through third-party services like the Network Advertising Initiative or Your Online Choices.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access – Request a copy of the personal data we hold about you.
Correction – Request that we correct inaccurate or incomplete data.
Deletion – Request the deletion of your data under certain circumstances.
Withdraw Consent – Opt out of marketing communications at any time.
Data Portability – Request your data in a machine-readable format.
Objection and Restriction – Object to or restrict our processing of your data.

To exercise any of these rights, please contact us at [support@emllbymoroccanhands.com]. We will respond to your request within a reasonable time frame.

6. Data Retention

We retain your personal information only as long as necessary to:

Fulfill your orders and provide customer support.
Comply with legal, accounting, or reporting obligations.
Maintain records for business analysis and audit purposes.

When we no longer need your data, we securely delete or anonymize it.

7. How We Protect Your Information

We use industry-standard security measures to protect your data, including:

Secure Socket Layer (SSL) encryption on our website.
Secure payment gateways for financial transactions.
Firewalls and anti-malware protection.
Access controls to restrict who can access sensitive data.

However, no online system is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

8. Children’s Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will delete it promptly.

9. International Users

If you are visiting our website from outside of Morocco, please be aware that your information may be transferred to and stored in our servers located in Morocco or other jurisdictions where data protection laws may differ. By using our services, you consent to this transfer.

10. Links to Other Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Updates will be posted on this page with a revised effective date. Continued use of our site indicates your acceptance of the revised policy.

12. Contact Us

If you have any questions about this Privacy Policy, or if you wish to make a request regarding your personal data, please contact us:

EMLL by Moroccan Hands

Email: support@emllbymoroccanhands.com
Phone: +212 705-914-424
Address: 53-35 Rue Fehl Chidmi Marrakesh 40000 MA