Terms of Use

These Terms of Use (“Terms”) govern your access to and use of the website, services, and products provided by EMLL by Moroccan Hands (“we”, “us”, or “our”). By accessing or using our website (www.emllbymoroccanhands.com), you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

1. Acceptance of Terms

By using our website, placing an order, or accessing our content, you agree to be legally bound by these Terms, as well as our Privacy Policy and any other policies posted on the website, all of which are incorporated by reference. These Terms apply to all users of the site, including visitors, customers, and others who access or use the services.

2. Changes to Terms

We reserve the right to modify or update these Terms at any time. Any changes will be posted on this page with an updated date. It is your responsibility to review this page periodically for any updates. Continued use of the website after any changes to these Terms will be considered acceptance of those changes.

3. Use of Our Website and Services

Eligibility

By using our website, you represent that you are at least 18 years of age, or if under 18, that you have the consent of a parent or guardian to use our website and place orders.

Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the website for personal, non-commercial purposes. You may not modify, distribute, or create derivative works from any content on our website unless explicitly permitted by us.

Prohibited Activities

You agree not to:

Use the website for any illegal or unauthorized purpose.
Harass, abuse, or harm others through your use of the website.
Distribute or transmit any harmful software or malware.
Violate the intellectual property rights of EMLL by Moroccan Hands or others.
Attempt to gain unauthorized access to any part of the website or its systems.

4. Product Information and Availability

We strive to provide accurate descriptions and representations of our products, including but not limited to the names, prices, and photographs. However, we do not guarantee that all information is always accurate, complete, or current. We reserve the right to correct any errors or omissions and to update product information at any time.

Product Availability

All products are subject to availability. We reserve the right to limit the quantities of products sold or to discontinue products at our discretion. If an item you have ordered is out of stock, we will notify you and provide alternatives or issue a refund if applicable.

5. Pricing and Payment

Pricing

Prices for products are listed in your local currency unless otherwise specified. Prices are subject to change without notice, and the final price will be confirmed at checkout.

Payment

We accept various payment methods, including credit and debit cards and other secure payment options. By providing payment information, you represent that you have the legal right to use the payment method and authorize us to charge the total amount of your order.

6. Shipping and Delivery

We offer domestic and international shipping. Shipping costs and delivery times vary based on your location and the shipping method selected. Once your order is shipped, you will receive a confirmation email with tracking details.

EMLL by Moroccan Hands is not responsible for delays caused by shipping carriers or any customs issues that may arise with international orders. You are responsible for any additional fees, taxes, or duties imposed by your country.

7. Returns and Refunds

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 30 days of receipt for a full refund, minus shipping costs, provided the items are in their original, unused condition.

Non-Returnable Items

Due to the nature of our products, some items may not be eligible for return. This includes, but is not limited to, personal care products such as oils and creams, customized items, or any items marked as final sale.

Process for Returns

To initiate a return, please contact us at [support@emllbymoroccanhands.com] with your order number and reason for return. Once approved, you will be provided with a return address and instructions.

8. Intellectual Property

All content on this website, including text, images, logos, trademarks, and product designs, is owned by EMLL by Moroccan Hands or its licensors and is protected by intellectual property laws. You may not use any of our content without our explicit permission.

9. Privacy and Data Protection

Your use of our website is governed by our Privacy Policy, which details how we collect, use, and protect your personal data. By using the website, you consent to the collection and use of your information as outlined in the Privacy Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We do not control or endorse the content of these websites, and we are not responsible for their practices. We encourage you to review the terms and privacy policies of any third-party sites you visit.

11. Disclaimers and Limitation of Liability

We make every effort to provide accurate, up-to-date information on our website. However, we cannot guarantee the accuracy, reliability, or completeness of the content. Our products and services are provided "as is" without any warranties of any kind, either express or implied.

EMLL by Moroccan Hands will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the website or products, including but not limited to loss of profits, loss of data, or personal injury.

12. Indemnification

You agree to indemnify and hold harmless EMLL by Moroccan Hands, its affiliates, employees, agents, and partners from any claims, damages, or losses arising out of your use of the website, violation of these Terms, or infringement of the rights of others.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Morocco. Any dispute arising from or related to these Terms or your use of the website shall be resolved through binding arbitration in Marrakech, Morocco. By using this website, you consent to the exclusive jurisdiction of the courts in Marrakech.

14. Contact Us

If you have any questions or concerns about these Terms of Use, please contact us at:

EMLL by Moroccan Hands
Email: support@emllbymoroccanhands.com
Phone: +212 705-914-424
Address: 53-35 Rue Fehl Chidmi Marrakesh 40000 MA

By using our website, you acknowledge that you have read, understood, and agree to these Terms of Use.